Call +91-98844 22220 / 98844 55550

Items that qualify for a return are:
Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.) if postmarked within 7 days of receipt and received in original, sellable condition will be issued an exchange or refund of merchandise cost only. We cannot reimburse shipping or postage costs for returns which fall into this category.

CDs, cassettes, DVDs or other media may only be returned for refunds or replacement of other items of same value if UNOPENED. If opened, they may be returned only for replacement with the same item if the original is damaged.

Defective, Incorrect or Damaged Item
Any defective, incorrect or damaged item may be returned, if postmarked within 7 days of receipt via post or reliable Courier followed by filling the Return Authorization Form.

Return Shipping Method
Unless instructed otherwise, for your protection, make sure that when returning products, they are returned in a manner for which you will have proof of your return from the shipping service provider which can be traceable.

Return Authorization Process
We are happy to accept your return if it qualifies with the above policy and you follow the Return Authorization Process listed below:
Complete the Return Authorization Form.
Once your return has been approved you will receive an email with an authorization number to be included with your return and specific instructions to help you insure your return will be processed quickly.
The authorization number will be coming from the email address: returns@isaacjoestore.com. Please add the email address returns@isaacjoestore.com to your safe list to ensure you receive the email in a timely manner. Include a copy authorization number and of your packing slip / order number and reason for return.
Return your items within 7 days of delivery date.
For your own protection, make sure that when returning products, they are returned in a manner for which you will have proof of your return from the shipping service provider which can be traceable.

If you need immediate assistance please feel free to contact Online Customer Service Monday-Friday 10:00AM – 7:30PM – for faster service, be sure to have your order number ready.

Customer Care Number: +91 98844 22220, 044-2656 0289, 044-2656 0281.

Our Mailing Address:
Isaac Joe Store,
No. 13, Spartan Avenue,
Mogappair East,
Chennai – 600 037,
Tamil Nadu, India.